Support
Whether you are exploring a solution, building a prototype, or running it in production - we are there to help. Each solution of the Manufacturing Co-Intelligence portfolio has its own support team. Contact the team of the solution you need help with.
Agentic AI Email support Support.Manufacturing-Co-Intelligence@bosch.com
If you are not sure which solution is affected, contact Support.Manufacturing-Co-Intelligence@bosch.com. We forward your request to the right team.
What to include in your request
Section titled “What to include in your request”Support can help you faster if your request contains:
| Information | Example |
|---|---|
| Solution and component | Smart Operations Toolkit, Shift Book |
| Tenant ID | The identifier of your tenant |
| Problem | What you need help with |
| Steps to reproduce | The steps you performed |
| Expected result | What should have happened |
| Actual result | What happened instead |
| Environment | Version of the affected application, browser and version |
| Date and time | When the problem occurred, with time zone |
| Attachments | Screenshots, input or output files, if relevant |
Do not send passwords, access tokens, or other credentials.
Other inquiries
Section titled “Other inquiries”| Topic | Contact |
|---|---|
| Sales, demos, and partnerships | Contact form |
| Data protection | Privacy.Manufacturing-Co-Intelligence@bosch.com |
| Digital Services Act | DSA contact form |
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